INTERVIEW SCRIPT
Intro
Tell me a bit about yourself:
- What do you do?
- How long have you been living in London?
- When did you start riding on bike? WHY? (motivation to ride)
- Do you have your own bike?
- When did you start using the Barclays Bikes?
- Why did you decide to use the Barclays Bikes system?
– Which kind of Barclays Bike user are you? (Member or casual user)
- In which situations do you use the Barclays bikes? Which is the difference of use between your own bike and the Barclays one?
- How often do you cycle?
- When & where do you cycle? Decide a common situation as reference, and focus on this situation in the next questions.
Routes (around the situation)
– Which route do you follow to go to “this specific place”? Why?
- Do you always follow the same route to go “there”? Why or Why not?
- How did you decided the route? Is it the shorter route, the safer one, the less pollute one, the one with a bike lane, …?
- Have you always used this route? Why did you change it?
- Do you normally avoid the busy moments, or the traffic jams or any other situation you don’t like or that you feel less safe by changing your route, or do you face them?
- In which parts or situations of the route do you feel less safe?? (it can be also a more general situation or moment)
Traffic jams
Rush hours
Shooping streets
Bus Lanes
Bikes lanes that suddenly finish
Overtaking
Being overtaken for a heavy vehicle
Roundabouts
Junctions
Turning to major roads
…
(Here select one or two “less safe situations” to talk about deeper and record them)
Routines
So, in this concrete situation that you feel less safe, how do you prevent the possible dangers? How do you behave?
Observation
Anticipation
Positioning
Eye contact with the driver
Ride predictably
Keeping distance
Looking behind
…
- Have you always behave in that way? Have you always taken this “safety measures”?
- How would you describe your attitude towards the other elements on the road when you cycle?
(Explain that you’re riding together to enact the specific situation you’ve talking about and while he/she is getting ready to ride, ask about the equipment he/she uses to ride)
Equipment (10mins)
- Which equipment do you use when you ride on bike? Why?
Possible equipment:
- Lights
- Bells
- Helmet
- Reflectant
- Mirror
- Gloves
- Eye protection
- Visibility aids
- …
- Have you always use it (or not use it)? Why?
- Do you add something when the situation changes (at night, longer journeys, other cities, …)? Why?
- Does this equipment make you feel safer? Why?
HIRE A BIKE AND RIDE TO ANOTHER DOCK ———————————————–
Situation1
- How have you felt while riding?
Talk about the strategies he/she have used to prevent some possible dangers
Situation2
- How have you felt while riding?
Talk about the strategies he/she have used to prevent some possible dangers